We guarantee your total satisfaction with Pro-Ject Audio and Box Design products. New, sealed in the box items can be returned within 30 days for a full refund. Used products must be returned within 14 days of delivery for a store credit. Defective items will be replaced with an identical or similarly priced model after inspection by a qualified Project technician.
Please take the time to carefully package your returns. It is the responsibility of the customer to pay costs related to the repair of returned items damaged in shipping due to improper packaging. The customer is responsible for all return shipping costs for new or used products.
If you feel that your product is eligible for a warranty evaluation due to defect in its materials, operation or workmanship on arrival, please contact our team at: firstname.lastname@example.org to receive an RMA and return shipping label.
Attn: Pro-Ject Audio Returns
90 Royal Crest Court
It takes 3–5 business days to process a return after it arrives at our warehouse. You’ll receive an email confirmation when your return is received.
The Pro-Ject Audio and Box Design products listed on this site are being sold by an authorized retailer and include the manufacturers warranty. If your product is defective upon arrival or develops an issue within the warranty period, please contact: email@example.com to receive an RMA number. To ensure you have a valid warranty issue and to help get it resolved as quickly as possible please make sure your email and item falls within the following guidelines.
In general, orders placed before 3:00pm EST will ship the same day. During busy periods or holidays, your order will ship within 24-48 hours.
Orders are shipped by Purolator from our Markham, Ontario warehouse.
If you have any questions about a product listed on the website, please don’t hesitate to contact our team. We are available Monday to Friday, 9am to 5pm EST.
If you see something on sale, don’t wait. Sale prices are not permanent and special promotions often end within a few days.
If we put an item on sale less than 30 days after you bought it at full price, let us know and we’ll credit you the difference. This offer only applies to purchases made within the last 30 days, and only if we have the same model and color of the item that you originally purchased in stock.
All prices listed are in Canadian dollars. We make every effort to ensure our prices are accurate. We do, however, reserve the right to advise you of any errors prior to processing your invoice. If you are not willing to accept changes on these errors we will cancel your order. We also reserve the right to limit quantities. We apologize for any inconvenience this may cause.